1. What is Tre'dish Groceries' return policy?
Due to hygiene and safety regulations, we are unable to accept returns on any items. However, your satisfaction is our top priority. If you receive a product that doesn’t meet our quality standards, we’re happy to offer a refund or store credit, depending on the item’s condition and the specific situation.
2. What should I do if I receive a damaged or poor-quality item?
Please contact our Support team as soon as possible. Ideally within 48 hours of receiving your order. If an item is defective, damaged, or otherwise not up to our standards, we’ll ask you to provide a photo, and we’ll issue a refund or store credit accordingly.
3. Are any items excluded from refund or credit eligibility?
Yes. Items that have been consumed, mishandled, or improperly stored are not eligible for refund or credit. For example, we strongly recommend refrigerating temperature-sensitive products immediately after delivery to maintain quality.
4. How do I request a refund or store credit?
Simply contact our Support team through chat or email us at [email protected].
5. How will I receive my refund or credit?
Refunds will be issued to your original payment method. Please allow 5–10 business days for the transaction to appear on your statement.
Store credits will be applied to your account and can be used at checkout. You'll find them in the Promotions & Credits section of your account.