FAQs: Groceries on Autopilot

Groceries on Autopilot lets you automate your grocery orders on a weekly or biweekly schedule, so your groceries arrive automatically on a fixed delivery day.

Yes! Autopilot is designed to be flexible. You can:

All changes just need to be made before the cutoff time.

Cutoff is always 10:00 PM, two days before your delivery date:

Any changes must be made before these times.

Autopilot orders work a little differently from one-time orders. Your Autopilot order isn’t finalized until the cutoff time has passed, so you still have time to make changes before then.
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If your order has not yet passed cutoff, you can manage your Autopilot by visiting:
​https://groceries.tredish.com/autopilot
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Once the cutoff has passed and your order is processed, it will become a regular order and appear under “View Orders” in your account.

Yes, you’re in full control.

​To skip a week:

To cancel Autopilot:

You can reactivate Autopilot anytime in the future.
Please note: canceling Autopilot will remove any promo codes and the discounted $4.99 delivery fee (regular fee: $6.99).

We understand that plans change.

Once an order is processed, changes are not guaranteed.
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Please reach out to us through the Support channel, and we’ll do our best to help if possible.

Payment is processed at cutoff time (10:00 PM), which is two days before your scheduled delivery date.

Please send us a message through the Support channel, and our team will do their best to resolve the issue as quickly as possible.

Yes. You can:

If an item is unavailable, we’ll reach out to you and process an appropriate refund or credit.

Prices can change based on market availability, seasonality and promotions. We suggest reviewing your Autopilot order before cutoff so there are no surprises.

Yes, quantities can be adjusted anytime before cutoff.

Yes. You can change your delivery day or frequency (weekly or biweekly) before cutoff.

At this time, each account can have only one active Autopilot schedule.

If payment fails, the order will not be processed. You’ll need to update your payment method before the next cutoff.
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If you’d like your order to arrive on the next available date, you can update your schedule in Groceries on Autopilot and choose the next available schedule. Otherwise, the order will process on your next scheduled Autopilot date.

Yes. You can update your payment method anytime before cutoff, and the new method will be used automatically.

Yes. The best available promotions and account credits are applied automatically at checkout.

If members of your household want to use your account, you can share your 6-digit account code with them. While we don’t recommend sharing access outside your household, multiple people can be logged into the same account at the same time, allowing you to shop together.

You’ll need to update your delivery address before cutoff to ensure your Autopilot order is delivered correctly.

No. Skipping a week does not cancel Autopilot.
Your regular schedule resumes automatically if you have not clicked Skip Week on your next schedule.

Refresh the page and double-check before cutoff.
If the issue persists, please contact Support.

Yes. Autopilot runs automatically at cutoff.
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We’ll send you a reminder through your email 2 days before cutoff so you can review and make any changes. We recommend reviewing your order each cycle.

No. There’s no contract or commitment, you can pause, skip, or cancel anytime.

Please note: intro coupons and delivery-fee discounts may be removed if Autopilot is canceled.

Yes. If Autopilot is active and not skipped before cutoff, the order will process automatically.