1. What is Groceries on Autopilot?
Groceries on Autopilot lets you automate your grocery orders on a weekly or biweekly schedule, so your groceries arrive automatically on a fixed delivery day.
2. How is Groceries on Autopilot different from Groceries+ Membership?
Groceries on Autopilot is a convenience feature that automatically places your grocery orders on a recurring schedule. It’s designed to save you time and make sure your essentials are always stocked. Delivery fees still apply per order ($4.99)
Groceries+ Membership is a paid monthly subscription ($11.99/month) focused on savings and added perks. It includes benefits such as unlimited free delivery, which can significantly reduce your overall costs if you order regularly.
Autopilot = convenience (automated ordering)
Groceries+ = savings + perks (including unlimited free delivery)
They can also be used together, Autopilot handles your schedule, while Groceries+ helps you save on delivery fees.
3. Can I use Groceries+ and Autopilot together?
Yes! You can combine both, Autopilot handles scheduling your orders, while Groceries+ helps you save on delivery fees and unlock additional benefits.
4. Is Autopilot flexible? I don’t want to eat the same thing every week/2 weeks.
Yes! Autopilot is designed to be flexible. You can:
Add, edit, or remove items
Change quantities
Change your delivery schedule
Skip weeks anytime
All changes just need to be made before the cutoff time.
5. When is the cutoff time?
Cutoff is always 10:00 PM, two days before your delivery date:
Tuesday deliveries: Sunday before 10:00 PM
Thursday deliveries: Tuesday before 10:00 PM
Saturday deliveries: Thursday before 10:00 PM
Any changes must be made before these times.
6. I’m not seeing my Autopilot order—why?
Autopilot orders work differently from one-time orders. Your order isn’t finalized until the cutoff time has passed, so you still have time to make changes before then.
If your order has not yet passed cutoff, you can manage it here:
https://groceries.tredish.com/autopilot
Once the cutoff has passed and your order is processed, it will appear under “View Orders” in your account.
7. Can I cancel Autopilot or reactivate it later?
Yes, you’re in full control.
To skip a week:
Click Skip Week
To cancel Autopilot:
Scroll down and click Cancel Autopilot
You can reactivate Autopilot anytime.
Please note: canceling Autopilot will remove promo codes and the discounted $4.99 delivery fee (regular fee: $6.99).
8. I have both Groceries+ Membership and Autopilot—how do I cancel?
We understand that plans change.
Groceries+ Membership must be canceled through the app or Support Chat (see “Manage Membership” steps).
Autopilot must be canceled directly via https://groceries.tredish.com/autopilot
9. I missed the cutoff and my order is already processed—can I still make changes?
Once an order is processed, changes are not guaranteed. Please contact Support and we’ll do our best to help.
10. When will I be charged for my Autopilot order?
Payment is processed at cutoff time (10:00 PM), two days before your scheduled delivery date.
11. I’m experiencing a technical issue—what should I do?
Please contact Support and our team will assist you as quickly as possible.
12. Can I add one-time items to my Autopilot order?
Yes. You can:
Add one-time items before cutoff without changing your recurring list, or
Fully update your Autopilot order and create a new list
13. What happens if an item is out of stock?
If an item is unavailable, we will contact you and process an appropriate refund or credit.
14. Will prices stay the same every week?
Prices may change based on availability, seasonality, and promotions. We recommend reviewing your order before cutoff.
15. Can I change quantities of items in Autopilot?
Yes, quantities can be adjusted anytime before cutoff.
16. Can I change my delivery day after setting up Autopilot?
Yes. You can change your delivery day or frequency (weekly or biweekly) before cutoff.
17. Can I have multiple Autopilot schedules?
No, each account can only have one active Autopilot schedule.
18. What happens if my payment fails at cutoff?
If payment fails, the order will not be processed. You’ll need to update your payment method before the next cutoff.
19. Can I change my payment method for Autopilot?
Yes. You can update your payment method anytime before cutoff.
20. Will promotions, credits, or rewards apply to Autopilot orders?
Yes. Eligible promotions and account credits are automatically applied at checkout.
21. Can someone else manage Autopilot on my account?
Yes. You can share your 6-digit account code with household members. Multiple people can be logged in at the same time.
22. What happens if I move or change my delivery address?
You must update your delivery address before cutoff to ensure correct delivery.
23. Does skipping a week affect future deliveries?
No. Skipping a week does not cancel Autopilot. Your schedule resumes automatically unless you skip again.
24. I made changes but don’t see them reflected—what should I do?
Refresh the page and double-check before cutoff. If the issue continues, contact Support.
25. Can Autopilot place an order without notifying me?
Yes. Autopilot processes automatically at cutoff.
You will receive an email reminder 2 days before cutoff to review your order.
26. Am I locked into Autopilot?
No. There is no contract or commitment. You can pause, skip, or cancel anytime.
Please note: introductory coupons or delivery discounts may be removed if Autopilot is canceled.
27. Will Autopilot place an order if I forget about it?
Yes. If Autopilot is active and not skipped before cutoff, the order will process automatically.