FAQ's Subscribe & Save

Subscribe & Save is an easy way to have the groceries you love regularly delivered to you without having to remember to add them to every order.

You choose the products you want, decide whether you’d like them delivered weekly or every two weeks, and they’ll automatically be included in your upcoming orders.

It’s designed to make grocery shopping a little easier and more convenient — especially for the things you know you’ll want regularly.

And you’re always in control. You can customize each order to fit what you need, make changes to your upcoming deliveries, skip one or more deliveries, or cancel your Subscribe & Save items whenever you need to.

Your subscription is there to make grocery shopping easier — not to lock you into the same order every time.

We changed the name because we heard that Groceries on Autopilot wasn’t always clear about what the program actually does.

The program itself is still designed to make regular grocery shopping easier, but Subscribe & Save better explains the experience.

When you see Subscribe & Save, you’ll know that you’re choosing products to receive regularly while making your grocery shopping simpler.

So, while the name has changed, the goal is the same: make getting the groceries you love easier.

It’s pretty simple.

Choose a product you’d like to receive regularly and add it to your Subscribe & Save order.

You can then choose how often you’d like to receive it:

Once you’ve set it up, your selected products will automatically be included in your upcoming orders based on the schedule you chose.

You don’t need to remember to add those items every time you shop.

And if your plans change, that’s okay. You can update your order, skip a delivery, or cancel your subscription.

Yes! When you set up Subscribe & Save, you can choose to have your groceries delivered every week or every two weeks — whichever works best for you.

You can also change your frequency later if your needs change. If weekly deliveries become too often, switch to every two weeks. If you need your groceries more frequently, you can switch back to weekly.

You can also change your delivery day, so you can choose the combination of frequency and delivery day that works best for your household.
Subscribe & Save is flexible, so you can adjust your schedule whenever you need to.

Yes! Your Subscribe & Save schedule is completely flexible.
When you subscribe, you can choose the delivery frequency that works best for you — either weekly or every two weeks.

You can also change your delivery day if another day works better for your schedule.
And if your needs change, you can update your schedule at any time. You can change your frequency, delivery day, or both to make sure your Subscribe & Save orders fit your household and your routine.

You’re always in control — Subscribe & Save is designed to make grocery shopping easier, not lock you into a schedule that doesn’t work for you.

Yes. You’re not locked into the schedule you originally selected.

If you start with weekly deliveries and decide every two weeks works better, you can change your frequency.

Likewise, if you find that you need something more often, you can adjust your schedule.

Subscribe & Save is meant to make your grocery shopping easier — not make you feel stuck in a particular schedule.

Absolutely.

Your grocery needs can change from week to week, and we understand that.

You can make changes to the products included in your upcoming order, depending on the order's cutoff time.

If you no longer want a particular Subscribe & Save item, you can remove it rather than continuing to receive something you don't need.

Yes.

If you don't need your regular order for an upcoming delivery, you can skip that delivery instead of cancelling your subscription altogether.

This can be helpful if you're going away, have more groceries than usual, or simply don't need your regular items that week.

Skipping a delivery doesn't mean you have to start over. Your Subscribe & Save schedule can continue with your next scheduled delivery.

If you don't need one of your regular items but still want the rest of your order, you can make changes to the items in your upcoming order rather than cancelling everything.

This gives you the flexibility to keep the products you want while removing the ones you don't need for that particular delivery.

Yes!

Subscribe & Save doesn't mean you can only order your subscribed products.

Your regular Subscribe & Save items can be included in your order along with other groceries you'd like to purchase.

This means you can have your regular staples taken care of while still shopping for whatever else you need.

You can make changes to your upcoming order until the cutoff date and time.

This includes making changes to the products in your order or making other eligible updates.

We recommend making changes as early as possible if you already know your plans have changed.

Once the order cutoff has passed, we may no longer be able to make changes to that upcoming delivery because your order may already be moving through our fulfillment process.

If you've missed the cutoff and need help, please reach out to our Customer Care team. We'll always do our best to help where we can.

Your payment is processed at your order cutoff time based on your scheduled delivery day:

Your Subscribe & Save items are included in your regular grocery order, so you don't need to place a separate order each time.

You can review your upcoming order before payment is processed to make sure everything looks right.

Need to make a change? Make sure you do it before your applicable cutoff time.

Yes! With Subscribe & Save, you earn 1% back in Loyalty Points on your eligible purchases. Your points accumulate as you shop and can be redeemed toward groceries on Tre’dish.

It’s another way we help you save while enjoying the convenience of having your groceries delivered on your schedule!

Yes.

You can cancel your Subscribe & Save items whenever you decide they're no longer right for you.

There is no need to keep receiving something simply because you previously subscribed to it.

If you’re cancelling because something didn’t work well for you, we’d really appreciate the chance to understand what happened. Your feedback means a lot to us and helps us see where we can do better.

A member of our team will give you a quick call to hear about your experience and understand what we could improve for the future. We truly appreciate you taking the time to share your feedback with us.

It depends on when you cancel and the cutoff time for your delivery day.

If you want to stop an upcoming delivery, make sure you cancel before your order change cutoff:

If you cancel before the cutoff, your upcoming delivery will be cancelled.

If you cancel after the cutoff has passed, your order may already be in the fulfillment process and you may still receive that delivery.

Not sure whether your order has already passed the cutoff? Reach out to our Customer Care team and we'll be happy to check for you.

Yes! The best available promotion is always applied to your eligible orders, so you can enjoy the savings available to you without worrying about missing out on a better deal.

We’ve got you covered! When you’re eligible for more than one promotion, Tre’dish will automatically apply the best available promotion to your order.

You don’t need to compare promo codes or worry that you’re missing out on a better offer. Our system will determine which eligible promotion provides you with the best value and apply it automatically.

Please keep in mind that promotions may have different eligibility requirements, terms, or expiry dates. Not every promotion can be combined with another offer.

The best eligible promotion will always be applied to your order.

We know that when you've planned your groceries around a particular item, it can be frustrating if that item isn't available.

If something you've subscribed to is unavailable, the appropriate refund, credit, or substitution process will apply based on the circumstances and Tre’dish's current fulfillment policies.

If you're ever unsure about what happened with an item in your order, please contact Customer Care. We'll take a look and help you understand what happened.

Your upcoming order will show the items scheduled for your next delivery.

We recommend checking your upcoming order before the cutoff if you want to make any changes. That gives you a chance to make sure everything looks right and remove or adjust anything you don't need.

No problem.

One of the benefits of Subscribe & Save is that you don't have to permanently commit to receiving the same products every single time.

If you don't need something for an upcoming delivery, you can make the appropriate change before the order cutoff.

You can also skip an upcoming delivery if you don't need your regular order at all.

Don't worry — you're not stuck.

If you accidentally subscribed to a product or set up Subscribe & Save when you didn't mean to, make the change as soon as possible.

If you're unsure whether the change will affect your upcoming order, reach out to Customer Care and we'll help you figure it out.

No.

Subscribe & Save is designed for convenience, not to lock you into an order you don't want.

You have control over your recurring products and can make changes, skip deliveries, or cancel when your needs change.

We'd rather make it easy for you to manage your groceries than make you feel like you're committed to something you no longer want.

Yes! If you’re going away or simply don’t need your regular groceries for a delivery, you can easily skip one or more upcoming deliveries.

To skip a delivery:

If you need to skip more than one delivery, simply repeat these steps for each delivery window you would like to skip.

Skipping a delivery does not cancel your Subscribe & Save items. Your regular schedule will continue automatically after the skipped delivery or deliveries.

Just make sure you make your changes before the applicable order cutoff.

Prices may change from time to time based on availability, seasonality, and promotions. We recommend reviewing your upcoming Subscribe & Save order before the cutoff so you know exactly what’s included and what your total will be.

Yes! You can adjust the quantities of items in your upcoming Subscribe & Save order before your order cutoff.

This makes it easy to get exactly what you need with every delivery.

No. Each account can have one active Subscribe & Save schedule.

You can customize your upcoming orders and adjust your delivery frequency to help make your schedule work for you.

If your payment can't be processed, your order will not be processed.

Please update your payment method so it's ready for your next scheduled order. If you need help, our Customer Care team is happy to assist.

Yes! You can update your payment method before your upcoming order's cutoff.

We recommend checking that your payment details are up to date so everything is ready when your order is processed.

Eligible promotions and account credits may be applied to qualifying Subscribe & Save orders.

The best applicable promotion will be applied, where eligible. Please review your order before cutoff to see your final total and any savings.

Yes! You can share your 6-digit account code with household members so they can access your account.

Multiple people can be logged in at the same time, making it easier for everyone in your household to help manage your groceries.

For your security, only share your account code with people you trust.

If you move or need to update your delivery address, please make sure to update it in your Tre’dish account before your upcoming order's cutoff.

This helps ensure your groceries are sent to the correct address. If you're moving outside our delivery area or need help updating your details, please reach out to our Customer Care team.

No! Skipping a delivery does not cancel your Subscribe & Save schedule.

Your recurring deliveries will resume automatically according to your usual schedule unless you skip another delivery or make changes to your subscription.

If your changes aren't showing up, try refreshing the page and checking your upcoming order again.

Please make sure your changes are completed before your order's cutoff time.

If you're still having trouble, reach out to our Customer Care team through the Chat Bubble on your Tre’dish website or app. We're happy to help!

Yes! Subscribe & Save automatically processes your scheduled order at the applicable cutoff, as long as your schedule is active and the delivery hasn't been skipped.

You'll also receive an email reminder two days before your order cutoff so you have a chance to review your upcoming groceries and make any changes before your order is processed.

Not at all! There's no contract or long-term commitment.

You can skip an upcoming delivery, adjust your schedule, or cancel your recurring orders whenever you need to.

Please note that introductory coupons or delivery discounts may be removed if Subscribe & Save is cancelled. Any applicable offer terms will determine what happens to your discounts.

Yes! If your Subscribe & Save schedule is active and you haven't skipped your upcoming delivery before the applicable cutoff, your order will be processed automatically.

We'll send you an email reminder two days before your order cutoff, giving you time to review your groceries and make any changes before your order is finalized.

We recommend checking your upcoming order regularly so everything is just the way you like it!

We're here to help.

If you can't find the answer you're looking for, please reach out to our Customer Care team.

You don't need to figure everything out on your own or know exactly what category your question falls under. Just tell us what's going on, and we'll help you from there.

We're real people, and we're happy to help.