WHAT IS GROCERIES+?
Is Groceries+ required to shop with Tre’dish?
No! Groceries+ is completely optional. You can shop Tre’dish and place one-time grocery orders without a membership.
Is Groceries+ the same as Subscribe & Save?
No! They are two separate programs.
Groceries+ An optional paid membership that provides unlimited free delivery, Member Perks, and Loyalty Points.
Subscribe & Save (formerly Groceries on Autopilot): A recurring grocery delivery program that allows you to schedule deliveries weekly or every two weeks.
You can use Groceries+ with Subscribe & Save, or simply place one-time orders whenever you need groceries.
MEMBERSHIP PRICING & BILLING
How much does Groceries+ cost?
Groceries+ offers two membership options:
Monthly membership: $11.99 every 30 days.
Annual membership: $99 per year.
Your billing cycle begins on the date you sign up, so you receive your full membership period regardless of when you join.
Is the annual membership available?
Yes! You can choose the annual Groceries+ membership for $99 per year instead of paying $11.99 every 30 days.
You can switch to an annual membership yourself through your account.
Your annual membership renews once every year.
Your membership benefits continue throughout your active membership period.
How do I get a Groceries+ membership?
You can sign up for Groceries+ through your Tre’dish account.
Choose your preferred membership plan: monthly or annual.
Follow the instructions to complete your enrollment.
Your membership begins on your sign-up date.
Your billing cycle starts on that date, giving you your full 30 days of membership for a monthly plan or a full year for an annual plan.
When am I charged for my membership?
Your membership fee is charged automatically based on your selected plan and sign-up date.
Monthly membership: Charged every 30 days.
Annual membership: Charged once every year.
If you sign up in the middle of the month, you still receive your full 30 days of membership benefits before your next monthly renewal.
Does Groceries+ automatically renew?
Yes! Your membership automatically renews unless it is cancelled.
Monthly memberships renew every 30 days.
Annual memberships renew once every year.
Your renewal is based on your original sign-up date.
Can I switch from a monthly membership to an annual membership?
Yes! You can switch from a monthly to an annual Groceries + membership yourself through your account whenever you're ready.
The annual membership is $99 per year.
MEMBERSHIP BENEFITS
What do I get with Groceries+?
Your Groceries+ membership includes:
Unlimited free delivery on one-time grocery orders.
Unlimited free delivery on Subscribe & Save orders.
1% back in Loyalty Points on eligible orders when you shop with your active membership.
Loyalty Points that can be redeemed toward groceries.
Access to additional Member Perks.
What does unlimited free delivery mean?
Groceries+ members enjoy unlimited free delivery on both one-time grocery orders and Subscribe & Save orders throughout their active membership.
Place one-time grocery orders whenever you need groceries.
Schedule recurring deliveries through Subscribe & Save.
Enjoy free delivery on both types of orders while your membership is active.
With Groceries+ you can shop your way while saving on delivery fees!
Do I have to order groceries every month to keep my membership?
No! You do not need to place an order every month to maintain your membership. Your membership continues according to your billing schedule unless it is cancelled.
Can I use Groceries+ for one-time orders?
Yes! You can place one-time grocery orders whenever you need them and enjoy unlimited free delivery with your active Groceries+ membership.
You do not need to sign up for Subscribe & Save.
Can I use Groceries+ with Subscribe & Save?
Yes! You can use both programs together.
Groceries+ Provides unlimited free delivery on one-time and Subscribe & Save orders, plus Member Perks and Loyalty Points.
Subscribe & Save: Lets you schedule recurring grocery deliveries weekly or every two weeks.
Your choice: You can use Subscribe & Save with your membership or simply place one-time orders whenever you need groceries.
You do not need Subscribe & Save to enjoy your Groceries+ membership benefits.
Do I still receive Member Perks if I don't use Subscribe & Save?
Yes! Groceries+ is separate from Subscribe & Save, so you can enjoy your membership benefits without setting up recurring grocery deliveries.
LOYALTY POINTS & MEMBER PERKS
What are Loyalty Points?
Loyalty Points are a benefit of your Groceries+ membership that lets you earn 1 % Cash Back on eligible orders while shopping with Tre’dish. Your points accumulate as you shop and can be redeemed toward groceries.
How do I earn Loyalty Points?
Earn 1% back in Loyalty Points on eligible orders when you shop with an active Groceries+ membership.
Accumulate points as you shop.
Redeem your points toward groceries.
Enjoy additional Member Perks available to Groceries Plus members.
Check your Tre’dish account to view your points balance and available rewards.
With Groceries+ you can enjoy unlimited free delivery, earn points toward groceries, and take advantage of additional Member Perks!
Where can I see my Loyalty Points?
Log in to your Tre’dish account to view your current Loyalty Points balance and available rewards.
Do my Loyalty Points expire?
As long as your Groceries+ Membership remains active, your accumulated Loyalty Points will remain in your account.
What happens to my Loyalty Points if I cancel Groceries +?
If you cancel your Groceries+ membership, you will void all accumulated loyalty points. However, if you decide to switch to Subscribe & Save, your existing Loyalty Points will remain intact. You won't lose the points you've already accumulated simply by changing programs.
What are Member Perks?
Member Perks are additional benefits available to Groceries+ members. Log in to your Tre’dish account to explore the current offers and benefits included with your membership.
PAUSING YOUR MEMBERSHIP
Can I pause my Groceries+ membership instead of cancelling?
Yes! If you need a break, you can ask our Customer Service team about pausing your membership.
Pausing may be a helpful option if you plan to return to Tre’dish and want to retain your loyalty points.
What happens when I pause my membership?
When your membership is paused, it is temporarily inactive.
You can resume it when you're ready to start enjoying your membership benefits again.
Can I still receive unlimited deliveries while my membership is paused?
Your membership benefits are inactive while your membership is paused.
Once your membership resumes, your unlimited free delivery benefits become available again.
How do I resume my membership?
Please contact our Customer Service team for assistance with resuming your paused membership.
Will my membership automatically resume after being paused?
Your resume date and membership status depend on the arrangement made when your membership was paused.
Please check with Customer Service if you are unsure when your membership will resume.
CANCELLING GROCERIES+
How do I cancel my Groceries+ membership?
Please contact our Customer Service team, and we’ll help you with your cancellation request.
Can I cancel my membership myself through the website?
Groceries+ cancellations are handled by our Customer Service team. Please reach out to us for assistance.
Will cancelling Groceries+ cancel my Subscribe & Save orders?
No! Groceries+ and Subscribe & Save are separate programs.
Cancelling your Groceries+ membership does not automatically cancel your Subscribe & Save schedule.
If you want to stop recurring deliveries, please make sure to request that cancellation separately.
Will cancelling Subscribe & Save cancel my Groceries+ membership?
No! Cancelling Subscribe & Save does not automatically cancel your Groceries+ membership.
If you would like to cancel both programs, please make sure to request both cancellations.
What happens to my membership benefits when I cancel?
Once your membership is cancelled, you will no longer have access to your Groceries+ benefits, including:
Free unlimited deliveries
Loyalty points accumulated in your account
Member perks
Can I reactivate my membership after cancelling?
Yes! You can reactivate your Groceries+ membership anytime by signing up again through the Tre’dish app or website. Simply log in to your account and follow the membership sign-up steps.
Can I keep shopping with Tre’dish after cancelling Groceries+?
Absolutely! You can continue shopping with Tre’dish and placing one-time grocery orders without a Groceries+ membership.
TROUBLESHOOTING & ACCOUNT QUESTIONS
I have a Groceries+ membership, but I’m being charged for delivery. What should I do?
Please contact our Customer Service team so we can review your account and delivery charge.
My membership benefits aren't showing up. Can you help?
Of course! Please reach out to Customer Service, and we can review your membership status and help troubleshoot the issue.
I’m not sure whether my membership is active or paused. How can I check?
Please contact our Customer Service team, and we can help confirm your current membership status.
I was charged for my membership, but I thought it was cancelled. What should I do?
Please contact Customer Service so we can review your account, membership status, and billing details.
Can I have more than one Groceries+ membership on my account?
No, each Tre’dish account can only have one active Groceries Plus membership at a time. If you have questions about your membership, please contact our Customer Service team for assistance.
STILL HAVE QUESTIONS?
We’re always happy to help! If you have questions about your Groceries+ membership, billing, benefits, Loyalty Points, or cancellation, please reach out to our Customer Service team. We appreciate you being part of Tre’dish and supporting our mission to make high-quality groceries more affordable and accessible for Canadians.