Q: Who handles the delivery of Tre'dish groceries?
A: Tre'dish partners with Trexity to manage all deliveries. Using refrigerated vans, Trexity ensures that your groceries stay fresh from our facility to your doorstep. We follow a hub-and-spoke model: groceries are first transported to a central hub, which coordinates the process. From there, Trexity handles the final-mile delivery, bringing your order directly to you. Our delivery partners are skilled and committed to maintaining the highest quality standards every step of the way.
Q: How will I know when to expect my delivery?
A: After placing your order, you’ll receive a confirmation email from Tre'dish. Then, our delivery partner, Trexity, will send you a notification asking you to confirm or update your delivery address, or to add any special instructions. If your address is correct or you don't want to provide any special instructions, you can simply ignore this message.
Q: Will I be notified when my delivery is on its way?
A: On the day of delivery, you’ll receive notifications to keep you informed: when your order is on its way (email and SMS), when the driver is 5 minutes away (SMS), and when the driver has arrived (SMS). Once your delivery is complete, you’ll receive a final email confirming the delivery, along with a request for feedback on your experience with the driver or Trexity (email and SMS).
Q: What should I do when my groceries arrive?
A: We recommend bringing your groceries inside as soon as possible, especially perishable items. Promptly refrigerating or freezing perishable items ensures that they remain fresh and safe for consumption.
Q: What kind of packaging does Tre'dish use for deliveries?
A: At Tre'dish, sustainability is a top priority. We use simple, recyclable, and reusable cardboard packaging for all our deliveries, helping reduce environmental impact while cutting down on costly, non-eco-friendly packaging. These savings are passed directly on to you, our valued customer.
For frozen items, we pack them in thin, insulated cooler bags to maintain the right temperature and ensure they arrive in perfect condition.
Q: Can I pick up my order instead of having it delivered?
A: We don’t operate a physical storefront; we’re entirely an online store. This allows us to save on overhead costs which would typically be a significant expense for brick-and-mortar businesses. By cutting out these costs, we can pass those savings directly on to you, which is why we’re able to offer more affordable prices compared to major chains.
Q: What should I do if I have more questions or need assistance?
A: If you have any further questions or require assistance, please do not hesitate to reach out to us at [email protected]. You may also contact Support through the chat bubble on the lower right corner. We are dedicated to providing you with the help and information you need for a seamless grocery delivery experience.